City Jewellers

CityJewellers.ca Shipping Policy

**CITYJEWELLERS.CA – PROUD TO BE CANADIAN - SHIPPING CANADA WIDE**
Proud to deliver with FedEx using the methods below:

5:00 p.m. second business day FedEx 2Day®

Overnight to 7 business days FedEx Ground®

** Orders received after 4:00 PM CST will be processed the following business day.

Shipping Items with Different Availabilities

For orders that include items which may have gone out of stock, the entire order will be shipped together.

Special Orders and Rings

Most rings will require an extra 1-2 days for sizing. Therefore rings always ship out 2-5 business days later than other regular in stock products unless the ring size ordered is already in stock.

Shipped for Your Protection

For your protection, CityJewellers.ca insures and registers all items for their full value. Currently, all deliveries must be made to a physical business or home address and a signature is required. CityJewellers.ca does not ship to P.O. Box addresses and requires an adult to sign for the package.

Order Confirmation and Tracking

Once you place your order by clicking on the "SUBMIT MY ORDER" button, you will see the order confirmation page and an e-mail containing your CityJewellers.ca order number will be sent to you. If you do not receive the confirmation email, contact us directly at 1-866-NUMBER or via e-mail at orders@CityJewellers.ca. Once your order has been shipped, an e-mail will be sent to you reflecting that your order has been shipped. It will indicate which carrier was used and a method of tracking the order to your door.

Orders May Be Delayed for the Following Reasons:

Severe weather and acts of god can delay an order from Fedex. This can include snow storms, tornados, twisters, severe rain warnings, severe cold or other unforeseen events which prevent FedEx from making the delivery according to the guaranteed times. CityJewellers.ca is not responsible for delivery under these type of circumstances.

“Bill To” and “Ship to” addresses are not the same.

Order is pending a credit approval and fraud verification.

A product is currently out of stock.

A ring which requires special sizing.

An order which requires special customization.

An order is shipped to a special location outside of Canada.